Frequently Asked Questions

Yes, 100%. Discretion is the bedrock. No recordings. Anonymity if you wish. NDAs are available on request.

Therapy is intended to help people manage emotional and psychological challenges, often by making sense of the past and healing trauma. Coaching sets goals, builds strategies, and drives action toward the future. My work exists alongside therapy and coaching as a distinct container for moments that call for a commitment to an ongoing formal process.. There is no diagnosis or pathology, no program, and no step-by-step plan. 

Both therapy and coaching absolutely have their place, and this work is not intended to, nor could it, replace them.

All sessions are conducted by phone or Zoom. I am unable to meet with clients in person at this time.

My role is to listen and reflect patterns with precise language so your own truth is unmistakable. I share my perspective sometimes, but I will not choose for you or tell you what to do. 

Come as honest as you can. If helpful, bring a single page that names the pressure line and the stakes. Whenever possible, connect from a quiet space free from disruption.

To honor your time and mine, I request 48 hours notice of cancellation. 

Yes. I offer bespoke engagements for families, boards, and executive teams. Please inquire for a customized offering.

Please send an email to jessa@jessamadsen.com. Sscheduling is carried out promptly, and urgent appointment requests are accomodated whenever possible.